FAQ’S
Availability of products
To find out if a product is available, ask your favourite dealer. If they don't have it in stock, they can order it for you.
If the product is not in stock at Dyon, an additional delay will apply.
No, Dyon does not sell its products directly.
We work with dealers carefully selected for their experience and advice.
Dy’on has a lifetime warranty the zip and snaps of your chaps to extend their lifetime as much as possible.
The customer is responsible for the cost of shipping to and from, except if you go through a retailer.
I cannot currently bring my chaps in a retailer shop :
I fill in a form for after sales service
I cannot currently bring my chaps in a retailer shop and I am a customer from one of the following countries:
Belgium
France
Luxembourg
Spain
Italy
Chaps
It is possible to increase or decrease the circumference of your chaps by a maximum of 2.5 cm.
Visit the nearest Dyon retailer:
Visit your nearest dealer to take your measurements.
We repair your chaps in our workshop at low prices so that you can keep your chaps as long as possible.
The customer is responsible for the cost of shipping to and from, except if you go through a retailer.
I cannot currently bring my chaps in a retailer shop :
I fill in a form for after sales service
I cannot currently bring my chaps in a retailer shop and I am a customer from one of the following countries:
Belgium
France
Luxembourg
Spain
Italy
Premium Bridlework
Concerns collections in cuir Dy’on :
D Collection
New English Collection
Dressage Collection in flat leather
Dressage Collection in round leather
Hunter Collection
Icelandic Collection
Briderie Premium Questions
Dy’on has a lifetime warranty on all manufacturing and raw material flaws.
If you find a defect, you must take it back to the place where you bought it or at one of our other dealers.
The customer is responsible for the cost of shipping to and from, except if you go through a retailer.
For safety reasons, we do not repair bridles, but it is always possible to buy separate replacement parts in one of our retailer shop.
Basic Bridlework
Concerns collections in water buffalo leather:
Working by Dy’on
La Cense by Dy’on
Briderie Basic Questions
Dy’on Working leather items are covered by a one-year warranty (upon presentation of the receipt) on manufacturing and raw material flaws.
The warranty lapses one year after the date of purchase, but it is always possible to buy some separate replacement parts.
You can order all our spare parts (with a few exceptions) from your Dyon dealer.