Dy’on warranty
We offer a guarantee on all Dy'on items. Our products are guaranteed against all manufacturing defects and abnormal wear and tear of the raw materials.
Please contact your reseller for any return :
FIND A RETAILER
Warranty on chaps - Important update
Are your chaps damaged ? You've come to the right place.
We would like to inform you that we no longer offer repair services for chaps.
However, we have an exclusive offer for you ! You can now return your used pairs of chaps and benefit from an exceptional 50% discount on the purchase of a new pair.
If you plan to return your chaps, please include a piece of paper with your full contact details (address, e-mail address and telephone number). Don't forget to indicate the model, color and size of the chaps you'd like to receive in exchange. If you wish to change your model, please specify this clearly.
In addition, please note that we are currently unable to provide customization and made-to-measure services. Due to the current high demand in our workshop, this measure enables us to guarantee the consistent quality of our products and services.
If you have any questions or concerns, please do not hesitate to contact us by e-mail at b2c@kentucky-horsewear.com. We're here to assist you, and we thank you for your understanding of this adaptation.
Address for returning your chaps :
GIP
Pontwest, 106
B-9600 Renaix
Belgique
Warranty on bridle
Premium collections’ leather
Premium collections (D Collection, New English Collection, Dressage Collections, Hunter Collection, Icelandic Collection) are made in Dy’on leather.
Dy’on has a lifetime warranty on all manufacturing and raw material flaws.
For safety reasons, we do not repair bridles, but it is always possible to buy separate replacement parts (see the spare parts catalogue).
Basic collections’ leather
Basic collections (Working by Dy’on, La Cense by Dy’on ) are made in water buffalo leather.
Dy’on Working leather items are covered by a one-year warranty (upon presentation of the receipt) on manufacturing and raw material flaws.
Warranty on Techwear
Dy’on offers a 1-year warranty (upon presentation of the receipt) on manufacturing and raw material flaws.
After that period, we will no longer exchange defective items.